A Homeowner’s Guide to Handling Construction Concerns in NZ
Building or renovating your home is a big investment — so if something doesn’t feel right with the work, it’s completely fair to speak up. Whether it’s sloppy finishing, incorrect materials, or work that just doesn’t meet your expectations, there are steps you can take to get it sorted — calmly and professionally.
Here’s what to do if you’re not happy with the quality of building work in New Zealand.
1. Take a Breath and Review the Contract
Start by reviewing:
- Your building contract and scope of work
- Any plans or specifications agreed to
- Inclusions/exclusions and finish levels
Sometimes the issue is due to a misunderstanding rather than poor workmanship. Check if the result differs from what was quoted or drawn.
2. Document the Issues Clearly
Take:
- Photos or video of the affected areas
- Notes on what’s wrong and why it doesn’t meet expectations
Keep all communication in writing (emails or texts) so there’s a clear record of what’s been discussed.
3. Talk to Your Builder First
Most builders want happy clients and will fix genuine issues. Arrange a meeting or send a clear message like:
“Hi [Builder], I’ve noticed a few things I’m not completely happy with — could we walk through them together to see what can be done?”
“Hi [Builder], I’ve noticed a few things I’m not completely happy with — could we walk through them together to see what can be done?”
Approach it constructively and give them the opportunity to make it right.
4. Allow the Builder to Remedy the Work
Under NZ consumer laws (like the Consumer Guarantees Act and Building Act), builders must do their work with reasonable care and skill — and they must be given the chance to fix it before you hire someone else.
If they agree to fix it, confirm:
- What will be fixed
- When it will be done
- How the issue will be resolved
5. If It’s Not Resolved — Know Your Next Steps
If your builder refuses to fix the issue or the outcome still isn’t acceptable, you can:
- Raise a formal complaint to the company or head contractor
- Contact a dispute resolution service
- Seek help from:
-
MBIE’s Building Disputes Team
-
Disputes Tribunal (for issues under $30,000)
-
Licensed Building Practitioners Board (if the builder is LBP)
-
Fair Trading or Consumer NZ
Legal advice may also help if large amounts or serious defects are involved.
RB Thomas Ltd – Your Trusted Local Builder
At RB Thomas Ltd, we believe in doing things right the first time — and standing by our work. If something’s not quite right, we fix it. Simple as that.
– Transparent communication
– Guaranteed workmanship
– Local, licensed professionals who care
“Building your home shouldn’t be a battle — it should be a partnership.”
“Building your home shouldn’t be a battle — it should be a partnership.”
Need Help or Advice?
Whether you’re building with us or just looking for guidance, we’re happy to help. We want Kiwis to feel confident, informed, and protected when building or renovating their homes.
contact@rbt.co.nz
0800 RB 2 RENO
rbt.co.nz
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