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86% of New Homeowners Call Their Builder Back. Here’s Why.

23 June 2025

86% of New Homeowners Call Their Builder Back. Here’s Why.

A recent NZ Herald article shared a shocking stat:
86% of new homes in NZ have defects.

Why?
Because the building industry has been taken over by salespeople — not actual builders. 😬

What Most Kiwis Don’t Know:

Many “home building” companies are run by sales teams, not tradespeople.

Once you sign a contract, they find a builder later, offer them a tight labour-only deal, and keep the bulk of the profit.

The builder?
Often racing the clock just to break even.

The Result?

Speed over quality.
Corners get cut.
And YOU deal with the fallout — chasing repairs just months after moving in.

How We’re Different at RB Thomas LTD:

We’re builders first, not salespeople
You deal directly with the team building your home
We don’t cut corners to meet sales margins
We build homes to last — not just to pass inspection

Before You Sign Anything…

Ask: Who’s actually building my home?
If it’s not the person selling it to you, think twice.

Build smarter. Build with a builder.
RB Thomas LTD – A better build, from the ground up.

Build smarter. Build with a builder.
RB Thomas LTD – A better build, from the ground up.

Got a project in mind?

We’ll come to you, walk the site, and give you straight-up advice on what’s possible. Free, no obligation.

Get A Quote

We organise everything from consents to champagne!

Get A Quote

We look after everything

Compliance and approvals

We handle all codes of compliance and council submissions, to make sure your project meets legal requirements.

Reliable partners

We work with a reliable network of highly skilled tradespeople, from roofers to carpet installers, to ensure every aspect of your project is done right.

Problem solving

We identify and fix the root causes of problems to prevent recurring issues, protecting your investment from ongoing costs and damages.

All-inclusive service

We take care of everything from planning and design to subcontractors, materials, and appliances. So you never have to worry.

HamiltonMatamataCambridgeTirauTe AwamutuPutāruruOtorohangaTokoroaWaitomoTe Kuiti

Looking for a builder who always keeps you in the loop?

We’re approved New Zealand Certified Builders, so you’ll qualify to apply for Halo — our comprehensive 10-Year Residential Guarantee. Rest assured, you’re in good hands.

We most likely work in your area too, but if you’re unsure don’t hesitate to give us a call.